Terms of service
These terms explain how booking dog walks, visits and boarding through Paws & Co. works. By creating an account or booking a visit, you agree to them.
No hiring or paying outside the platform
All bookings and payments must be made through Paws & Co. Owners and sitters agree not to arrange, hire, accept or pay for any dog walking, visit, day boarding or overnight care outside the platform — including cash, bank transfer, or any other off-platform payment method — for services that started or were introduced through Paws & Co.
- • This applies to any owner and sitter who met through Paws & Co., for as long as the account is active and for 12 months after the last booking.
- • Off-platform arrangements are not covered by our care standards, insurance, visit records, or dispute and refund support.
- • Asking to move a booking off the platform, or sharing payment details to do so, may result in suspension or permanent removal of the account.
- • If someone asks you to pay or be paid off-platform, please report it to us.
Keeping everything on the platform is what allows us to verify sitters, keep a record of every visit, protect your payment, and step in if something goes wrong.
1. Our service
Paws & Co. connects dog owners with vetted sitters and walkers for walks, drop-in visits, day boarding and overnight boarding. We provide the booking, scheduling and payment tools, and we set the care standards sitters must follow.
2. Accounts
You must be at least 18 years old and give accurate information about yourself and your dog. You're responsible for keeping your login details private and for activity on your account.
3. Bookings and addresses
A booking is confirmed once it is accepted and paid on the platform. You can add or change the visit address up until the visit starts — but we need a complete address before a sitter can arrive. Please make sure someone can grant access (keys, code, or being home) at the agreed time.
4. Prices and payment
Prices are shown per service before you confirm, in euros, and are charged through our payment provider at booking. Extra time or services agreed during a visit are added to the booking on the platform.
5. Cancellations and changes
You can cancel or reschedule free of charge up to 12 hours before the visit starts. Later cancellations may be charged in part to compensate the sitter's reserved time. If we or the sitter cancel, you get a full refund.
6. Your dog's care and safety
Please tell us about your dog's health, behaviour, allergies, medication and any bite history, and keep vaccinations up to date. We may decline or end a booking if a dog poses a risk to people or other animals. In an emergency we will try to reach you first and, if we can't, seek veterinary care; reasonable vet costs are the owner's responsibility.
7. Owner responsibilities
You confirm you're allowed to arrange care for the dog, that the dog is licensed and vaccinated where required, and that your home is safe to enter for the agreed visit.
8. Conduct
We expect respectful behaviour from owners and sitters. Harassment, discrimination, dishonest reviews, fraudulent payments, or attempts to bypass the platform are not allowed and may lead to account removal.
9. Liability
We take great care with your dog, but we can't accept responsibility for loss or damage we couldn't reasonably prevent, or for issues arising from inaccurate information about your dog or home. Nothing in these terms limits rights you have by law.
10. Changes to these terms
We may update these terms as the service grows. If a change is significant, we'll let account holders know. Continuing to use Paws & Co. after an update means you accept the new terms.
11. Contact
Questions about these terms? Reach us through the contact page. See also our privacy policy.